Refund policy

Since the products on this site are made to order,
after ordering due to customer's convenience. Please note that we cannot respond to services such as cancellation or content change.

1. Warranty
​​The products purchased at our shop are covered by the manufacturer's warranty.

Second, warranty period
​​The manufacturer's warranty period is one year from the date of arrival of the product.
We guarantee all products free of charge for manufacturing and processing defects.
This warranty only covers "unused items", so
Please check the contents as soon as the item arrives.
If you have any problems, please chat or contact us at ulovedoll@foxmail.com.
* Warranty only covers the original condition.

Symptoms that seem to be defective and damage to the product due to impact during transportation are >
Please contact us within 3 days of arrival.
Please be assured that we will support you until the end.
If you return the item without contacting us,
will be received. Please note that we will decline.

See below:
a. Items to be returned or exchanged
1. Items that have become polluted or damaged during product delivery
2. When a product different from the confirmation email at the time of ordering arrives
3. Product Products with obvious defects in specifications

b. It becomes.
● When exchanging or returning products (color / size) at your convenience.
● For products that have defects such as scratches or damage due to the customer's responsibility.
● For products ordered from other than this site
● Products
● Products whose warranty period has expired
● When damage is caused by a natural disaster or man-made disaster
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